It's not the AI, it's the legal side of things - some third party pretending to be you. Not to mention the possible attacked of talking to an agent that has access to your Gmail, and lots, and lots of other accounts.
Ai doesn’t say it’s you it says it’s calling on behalf of you
Can get the boring stuff out of the way and connect you once it’s time to resolve. I was recently on hold with purolator for 45 minutes and then another 10 minutes to give my tracking number and explain what the issue is before even beginning to try to resolve that
It’s insane that anyone needs to wait that long!!!!!
Agent doesn’t need to have access to all those things and if it does it can easily be given specific access for specific tasks like calls
Calling to get terrible service like Purolator leaving a stove in the middle of a driveway on the wrong day making it impossible for an old person to leave their driveway should not take an hour to resolve. An ai should be able to do that for me.
The AI is so obvious. Give it a few months and support reps will start declining such calls.
Why not answer using ai instead?
It's not the AI, it's the legal side of things - some third party pretending to be you. Not to mention the possible attacked of talking to an agent that has access to your Gmail, and lots, and lots of other accounts.
Those are easy solves
Ai doesn’t say it’s you it says it’s calling on behalf of you
Can get the boring stuff out of the way and connect you once it’s time to resolve. I was recently on hold with purolator for 45 minutes and then another 10 minutes to give my tracking number and explain what the issue is before even beginning to try to resolve that
It’s insane that anyone needs to wait that long!!!!!
Agent doesn’t need to have access to all those things and if it does it can easily be given specific access for specific tasks like calls
Calling to get terrible service like Purolator leaving a stove in the middle of a driveway on the wrong day making it impossible for an old person to leave their driveway should not take an hour to resolve. An ai should be able to do that for me.
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